uudb Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") sets out how uudb ("the Platform", "we", "us", "our"), operator of the website located at https://uudb.ws, collects, uses, stores, discloses, and otherwise processes personal information about individuals who access or use the Platform ("you", "the Player", "the User"). This Policy forms part of the overall legal framework governing your use of uudb, alongside the Terms and Conditions and the Responsible Gaming Policy, each of which is published on this website.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

Information We Collect

We collect personal information in connection with your registration and use of the Platform. The categories of personal information we collect include, but are not limited to, the following:

• ▸Identity information: your full name, date of birth, gender, and a copy of a government-issued identity document where required for account verification (KYC).
• ▸Contact information: your mobile phone number (used as your primary account identifier and for security communications), and an email address if provided.
• ▸Financial information: records of deposits, withdrawals, and transaction histories within the Platform, including the mobile banking channel used (e.g. bKash, Nagad, Rocket, Upay). We do not store your full mobile banking PIN or password.
• ▸Gaming activity data: records of bets placed, games played, wager amounts, outcomes, bonus usage, session durations, and responsible gaming tool elections (e.g. deposit limits, self-exclusion status).
• ▸Technical and device data: IP address, browser type and version, operating system, device identifiers, time-zone settings, and pages visited within the Platform, collected automatically via server logs and analytics tools.
• ▸Communications data: records of your correspondence with uudb's support team, including the content of support chat messages, emails, and any complaint or dispute submissions.

We collect this information directly from you when you register and use the Platform, automatically through technical systems when you interact with the Platform, and occasionally from third-party identity verification service providers where required to complete KYC checks in accordance with our compliance obligations.

How We Use Your Information

uudb uses the personal information it collects for the following purposes:

• ▸Account administration: to create, maintain, and manage your registered player account, including processing your deposits, withdrawals, and wagers.
• ▸Identity and age verification: to confirm that you meet the minimum age requirement of 21 years and to verify your identity in connection with KYC and anti-money-laundering obligations.
• ▸Platform security and fraud prevention: to monitor for suspicious activity, detect and prevent fraud, identify multiple-account violations, and protect the integrity of all players' accounts.
• ▸Responsible gaming: to monitor gaming patterns in connection with our responsible gaming obligations, to apply deposit limits and other player-requested protections, and to identify players who may be exhibiting signs of problem gambling.
• ▸Customer support: to respond to your queries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• ▸Service improvement and analytics: to analyse aggregated, anonymised data about Platform usage patterns in order to improve the quality, performance, and features of the Platform. This analysis does not identify you personally.

Legal Basis for Processing

uudb processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are:

• ▸Contract performance: processing your registration data, financial transactions, and account activity is necessary to perform the contract between you and uudb (i.e. to provide the Platform services you have signed up for).
• ▸Legal obligation: processing for KYC, age verification, anti-money-laundering checks, and record-keeping for regulatory purposes is required to comply with applicable laws.
• ▸Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service analytics is carried out on the basis of uudb's legitimate interests in operating a safe and fair platform, where such interests are not overridden by your rights and freedoms.
• ▸Consent: where we send you optional marketing communications (such as promotional offers and bonus notifications via SMS or email), we will do so only where you have given your prior consent. You may withdraw that consent at any time by contacting support.

Disclosure of Your Information

uudb does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, only to the extent necessary for the purposes described in this Policy:

• ▸Technology and infrastructure service providers: companies that provide hosting, database, security, and analytics services necessary for the operation of the Platform. These providers act as data processors and are bound by contractual confidentiality obligations.
• ▸Identity verification providers: third-party KYC service providers who assist in verifying the identity and age of players during the registration and verification process.
• ▸Payment processors: mobile banking operators (bKash, Nagad, Rocket, Upay) and any other payment intermediaries involved in processing your deposits and withdrawals. Information shared is limited to what is required to complete the transaction.
• ▸Law enforcement and regulatory authorities: where uudb is required by law, court order, or the direction of a competent authority to disclose personal data, we will comply with such requirements. Where legally permissible, we will endeavour to notify you of such disclosure.

Payment Data and Financial Information

When you make a deposit or withdraw winnings via bKash, Nagad, Rocket, Upay, or any other approved payment channel, the transaction is processed by the respective mobile banking operator. uudb retains records of the transaction reference, amount, date, and the payment channel used for the purpose of account reconciliation, dispute resolution, and compliance with applicable financial record-keeping requirements. uudb does not store your full mobile banking PIN, password, or any equivalent authentication credential. You should never share these credentials with uudb support staff or any third party.

All financial data held by uudb is stored in encrypted form and access is restricted to authorised personnel on a strict need-to-know basis. Financial records are retained for the periods required by applicable law and our internal compliance framework, after which they are securely deleted or anonymised.

Cookies and Tracking Technologies

uudb uses cookies and similar tracking technologies on the Platform to enable core functionality and to collect anonymised analytics about how players use the Platform. The types of cookies we use are:

• ▸Essential cookies: strictly necessary for the Platform to function. These include session cookies that keep you logged in during a browsing session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• ▸Analytics cookies: used to collect anonymised data about pages visited, session duration, and navigation paths within the Platform. This data helps us understand usage patterns and improve the Platform experience. No personally identifiable information is included in analytics reports.
• ▸Preference cookies: used to remember your in-Platform preferences such as language selection, so that you do not need to reset them on each visit.

uudb does not use cross-site advertising trackers, retargeting pixels, or third-party social media cookies that track your behaviour outside of the Platform. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use the Platform. Continued use of the Platform following this notice constitutes acknowledgement of our cookie practices as described above.

Data Retention

uudb retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, compliance, accounting, or reporting requirements. The following general retention periods apply: account and identity data is retained for the duration of the account plus a minimum of 5 years following account closure, in order to comply with applicable financial record-keeping and anti-money-laundering laws; transaction records are retained for a minimum of 5 years from the date of the transaction; support and communications records are retained for 2 years from the date of the communication, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved plus 1 year.

When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, uudb will securely delete or irreversibly anonymise the data so that it can no longer be associated with you as an individual.

Data Security

uudb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include: industry-standard SSL/TLS encryption for all data transmitted between your device and the Platform; encryption at rest for sensitive data stored in our databases; access controls that restrict personal data access to authorised personnel on a need-to-know basis; regular security assessments and vulnerability testing of Platform infrastructure; and staff training on data protection obligations and information security best practices.

While uudb takes reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that affects your personal data, uudb will take prompt action to contain and remediate the incident and will notify affected players in accordance with applicable law.

Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that uudb holds about you:

• ▸Right of access: you may request a copy of the personal data that uudb holds about you, together with information about how it is being processed.
• ▸Right to rectification: you may request that uudb correct any inaccurate or incomplete personal data held about you. Please keep your account details up to date via your account settings in the first instance.
• ▸Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to uudb's legal obligations to retain certain categories of data.
• ▸Right to object: you may object to the processing of your personal data where uudb relies on legitimate interests as its legal basis, or where your data is used for direct marketing purposes.
• ▸Right to withdraw consent: where processing is based on your consent (e.g. receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights described above, please contact uudb support at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Children's Privacy

The uudb Platform is strictly intended for adults aged 21 and above. uudb does not knowingly collect, use, or store personal data relating to individuals under the age of 21. If uudb becomes aware that personal data has been collected from a person under the age of 21, that data will be permanently deleted from our systems without delay and the associated account will be closed. If you believe that we may have inadvertently collected data from someone under 21, please contact us immediately at [email protected] so that we can take prompt corrective action.

Changes to This Policy

uudb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

Your continued use of the Platform following the posting of any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting our support team.

Contact and Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which uudb processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable time during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]